FAQs


Spoke Chart

Need Spoke Chart Information – Click here to download.

Smart ENVE System Wheels

What tires do you recommend with the Smart ENVE System?

The Smart ENVE System has been tested and proven to perform well with tires between the sizes of 22c and 25c. The most aero configuration is a 23mm wide tire on a clincher model rim.

What is more aero, the Smart ENVE System clincher or tubulars?

Whether you are purchasing an SES clincher or tubular you will be pleased with the performance characteristics of either wheel.  If you prioritize aerodynamics, stability, and easy tire changes then you should purchase clinchers.  If you prioritize light weight and a more lively ride quality then tubulars will suit your preferences best.

Are your Smart ENVE System wheels UCI approved?

The Smart ENVE Wheels that are UCI approved include 6.7 SES Tubular, 6.7 SES Clincher, 8.9 SES Tubular.  The other ENVE wheels that are UCI legal include the Classic 45 and 25 Clinchers/Tubulars .

Hubs

Do I need to redish my wheels after converting to 11 speed?

Yes, if you’ve recently converted from 9/10 to 11 speed freehub on either a DT Swiss or Chris King hub you will need to have your wheels redished by a professional wheelbuilder at an ENVE Authorized Retailer.

Are ENVE wheels 11 speed compatible?

If you are purchasing a new set of wheels today, your wheels are 11spd. Compatible. If you purchased your wheels before 2013, and you own a DT Swiss or Chris King R45 hub, then you may convert your ENVE wheelset to 11 speed.  DT Swiss requires the purchase of a new freehub body and Chris King requires the purchase of an axle and free hub body.  These parts may be purchased through your DT, Chris King, or ENVE Authorized Retailers.

Do you have color options for Chris King Hubs?

We are happy to build your wheels on a colored King hubset.  ENVE stocks black King hubs only.  If you want a color other than black, feel free send the colored hubs to ENVE through your local dealer.

Decals and Accessories

Are ENVE Components available with black or custom logos?

Currently, ENVE components are available with white block ENVE logos only.  If you wish to have your ENVE fork, handlebar, stem, or seatpost logo’d with black or any other color logo you will need to contact a professional painter with experience painting carbon to have this done.

I’ve noticed certain Cannondale bike models are spec’d with black ENVE components. Can I purchase these same parts?

These components are available on certain Cannondale and other OEM model bikes only. ENVE components are available with white block ENVE logos only.  If you wish to have your ENVE fork, handlebar, stem, or seatpost logo’d with black or any other color logo you will need to contact a professional painter with experience painting carbon to have this done.  Feel free to contact ENVE for recommendations on an approved painter.

How are decals sold on the website?

Decals are sold as single units. In order to re-decal a complete wheelset you will need a total of 12 decals.

Can I order colored decals for my wheels?

We do carry a number of colored decals in-stock which can be special ordered for $50.  Full Custom Decal where you can provide us with the pantone color codes you choose and we can make a decal set from it. It does have a 6 week lead time, and a cost of $150 USD.

How do I apply a decal?

Peal or gently scrape off all the parts of the old decal and clean with acetone.  Slowly peal the backing off the decal, position the new decal over the rim and begin applying in the center.  Lay the decal down gently so you can reposition if necessary.  Work the air bubbles from the center outward.

Do your wheels come with wheelbags?

ENVE wheelbags and backpacks are available for purchase. (live links for wheelbags and backpacks)

Rims

Do your wheels have a rider weight limit?

Because of the molded spoke hole technology in ENVE wheels, we do not have a rider weight limit on any of our wheels. Molding the spoke holes allows us to separate the carbon fibers instead of drilling through them which effectively breaks the fibers and weakens them. This allows us to run a much higher spoke tension as well, which makes for a much stiffer build.

 How do I decide between 28 vs. 32 holes?

There are many factors to consider when choosing hole count of your rim. If you are a heavier rider or a more aggressive rider, the 32H option will most likely be the fit for you as it will provide increased strength, as well as a better ride quality at a higher rider weight. If you are a light weight rider, and wheel weight is a large concern, then the 28H option will most likely be your fit.

What tools can you use to install our nipples?

There are a few options that can be used to install our internal nipples. There is an ENVE nipple wrench, designed right here in Ogden that can be used on all of our ENVE rims. Park Tool offers the SW-15 Y-wrench, however, this wrench does not have the capabilities of reaching the nipples in the deeper rims such as the 85 Aero  and 95 Aero. Ice Toolz also produces the 12C1, which can be used on all of our rims.

Components

What road bar plugs do you recommend for your bars?

ENVE uses a proprietary design on our road handlebars that requires a proprietary bar end. These are available on our website, or through your local ENVE dealer.

Can you run bar-ends on ENVE Carbon Bars?

ENVE does not recommend the use of bar-ends on any of our Carbon Handlebars.

Can clip on Aero bars be used on the ENVE Road Bar?

Clip On Aero Bars can be used on our ENVE Road bars as long as they are clamped only on the round surface of the bar, next to the stem clamping area, are clamped evenly on both sides of the bar, and are torqued to the proper spec.

 I want to use a carbon railed saddle on my seatpost, what do I need to change?

You will need new seat post hardware for mounting that saddle. The hardware you need can be found here. If you click the drop down for the seat posts there is an option for oversized rail hardware. That is the kit that you will need for the 7×9 rails. The hardware will install the same as your current hardware but allows for the clamps to accommodate the larger rails.

Shipping

Can you ship to a PO box?

ENVE uses UPS exclusively to ship product so we do require a physical address for all shipments.

How long will it take until I see my order?

It depends.  If the item is in stock, we will ship within five business days.  ENVE builds wheels to order so the lead time may range from 7-30 days depending on the type of wheel and time of year.  If you have any questions, please contact Customer Service at 877-358-2869 to get a more accurate lead time.

What shipping method do you use?

For domestic shipments, we use UPS exclusively.  WE can ship either to your home or office.  For international shipments, please contact your country distributor (insert link)

What is your warranty policy?

View our Warranty Policy Here

What do I do if I lost my receipt?

ENVE® Composites warrants all products to be free from defects in materials or workmanship for a period of FIVE YEARS from the original purchase date (receipt required). This warranty is non-transferable and valid to the original purchaser of the product only.   If you lose your receipt, often times the bike shop has a record of the sale.

How do I register my product?

Click here and complete the form attached

How do I find out which bike shops carry ENVE?

You can find a dealer by looking your location in our dealer locator.  Click here.

What are your hours of operation?

ENVE’s hours of operation are Monday – Friday 8:00 am – 5:00 pm MST.  Or, email us at info@enve.com and we will respond within 24 hours.

How do I become an ENVE dealer?
Please complete this online form. An ENVE representative will follow up to discuss.

How do I become an ENVE distributor?
Please complete this online form. An ENVE representative will follow up to discuss.

Dealer/Distributor

I am interested in becoming a dealer, how do I apply?

Please complete this FORM and tell us a little more about your bike shop.

I am interested in becoming and ENVE distributor, how do I apply?

Please complete this FORM and tell us a little more about your company.