Terms and Conditions

 

TERMS AND CONDITIONS
The placement and purchase of an order with ENVE products constitute the acknowledgment and acceptance of all terms and conditions listed below. ENVE reserves the right to make changes to its website and terms and conditions at any time.

COPYRIGHT & TRADEMARK NOTICE
This site is owned and operated by ENVE. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of ENVE ALL RIGHTS RESERVED. All images, audio and video clips are the sole property of ENVE or their respective content provider. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without ENVE permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

PRICES
All prices listed in our website, advertisement and/or catalog do not include shipping & handling charges. All prices and descriptions are subject to change without notice.

PAYMENT
ENVE accepts all major credit cards. For your protection, we ask that you supply an extra 3-4 digit. The CID/CVV are the extra numbers printed on your credit card.

- For Visa, MasterCard, Discover
The card validation number is printed on your Visa, MasterCard & Discover cards in the signature area of the back of the card (it is the last 3 digits AFTER the credit card number in the signature area of the card).

- For American Express
American Express cards show the card validation number printed above and to the right of the imprinted card number on the front of the card.

TAXES
Our Company resides in the state of Utah. When we ship orders to the residents of Utah, we are required by law to collect the applicable sales tax of 6.6%. All orders shipped outside of Utah are tax exempt.

REFUNDS
A refund, exchange or core return will not be made until all items are returned to ENVE. Shipping and handling charges are non-refundable. Orders placed by credit card will be refunded to the same credit card account only. All other non-credit card orders will be refunded by either company check or store credit. Refused shipments sent back to ENVE do not constitute a refund or credit.

SHIPPING
All orders are shipped by UPS. In stock components and forks usually ship within 1-2 business days after receipt of order, but some orders will not go out for 72 hours due to weekends and holidays. For wheels, ENVE manufactures wheels to-order so the lead time may range from 7-30 days depending on the type of wheel and time of year. ENVE does not guarantee on time delivery for out of stock items. Any expected shipment dates given to customer are approximate. Out of stock items will be placed on backorder and your credit card will not be charged until the product ships. Shipping fees calculated using a flat rate but ENVE reserves the right to revise the shipping by our shopping cart system for products using oversized boxes, multiple box shipments and backordered items. If you have any questions, please contact Customer Service at 877-358-2869 to get a more accurate lead time.

REJECTION OF GOODS As soon as the goods are delivered to Buyer, he shall inspect them. Notice in writing must be given within five (5) days after receipt of goods of any defect or omissions. Failure to give notice within five (5) days after receipt shall constitute an irrevocable acceptance of the goods.

CLAIMS for defective goods, shortages, delays, or failures in shipment or delivery, or for any other cause, shall be deemed waived and released by Buyer, unless made in writing within five (5) days after the arrival of the goods.

ENVE PRIVACY POLICY STATEMENTM
In an effort to keep your experience convenient, enjoyable and most importantly, safe; ENVE is committed in protecting your privacy online. Below is a brief outline of our privacy policy.

INFORMATION COLLECTION AND USE
ENVE is the sole owner of the information collected on this site. When you shop on our website, we collect personal information from you such as name, address, email, phone number and/or credit card information. This information is used for billing purposes for filling customer’s orders, contacting customers to inform them of order status and sending promotional information. We will not sell, share, or rent this information to others outside of ENVE.

LOG FILES
We use IP addresses to analyze trends, administer the site, track user’s movement within the site, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

We use an outside shipping company to ship orders, and a credit card processing company to charge users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

SECURITY
ENVE takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line.

When our order form asks users to enter sensitive information (such as name, address, phone number, credit card information), that information is encrypted and is protected with the best encryption software in the industry, SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’. When you submit your order, the sensitive information is sent to our secure server that is retrieved only by authorized administrators via secure connection and pass worded logs.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (i.e. for billing purposes or service representatives) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected.

NOTIFICATION OF CHANGES
If we decide to change our privacy policy, we will post those changes on our webpage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we would notify users by way of email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.