Web Order Returns and Refunds

Make a Return

• Please use our ENVE Returns Portal to initiate a return.
• ENVE does not make direct exchanges for products. If looking to swap to another size, we recommend starting a return and ordering the correct product.
• Please expect up to 7 business days from the date of the return being received for the return to be processed and refunded by ENVE. Once refunded, please allow for potential additional processing time by your financial institution.

Change or Cancel an Order

• Once you’ve submitted your order, it cannot be edited or cancelled as it begins processing immediately. If you’ve changed your mind and would like to initiate a return, please use our ENVE Returns Portal to initiate a return.

ENVE will accept returned items from the ENVE web store for a refund if the following criteria are met:

• The product is returned within 45 days from date of the original purchase.
• The product is resalable; in the original packaging, un-used, and un-mounted.
• Returned apparel items must be new and not laundered.
• Items returned for a refund are subject to inspection by the returns team.

Please expect up to 7 business days from the date of the return being received for the return to be processed and refunded by ENVE. Once refunded, please allow for potential additional processing time by your financial institution.

Fine Print:

• Please review our Terms of Sale.

Incorrectly Delivered Items

• If you have received the incorrect item please contact our Consumer Experience Team for a resolution at support@enve.com or 877-358-2869.
• This team will need a copy of your original order information, and photos of what items were incorrectly received.

Dealer Returns/Exchanges

• Returns and exchanges will need to be coordinated through the original point of purchase.
• If purchased through a dealer, ENVE will defer to that dealer’s return policy.

Warranty Claims

• ENVE warrants all products to be free from defects in materials or workmanship for five years from the original purchase date (product registration required).
• Modified, misplaced, misused, melted, improperly installed, or blatantly abused ENVE product is not covered by warranty. ENVE brake pads and ENVE brass nipples are designed specifically for our rims, and failure to use either voids your warranty. Purchases made through eBay or similar resale sites are not supported by ENVE.
• Information on submitting these claims can be found via the sidebar.