Complete Terms and Conditions - ENVE Limited Lifetime Warranty

ENVE Limited Lifetime Warranty

Effective Date: January 1, 2026

ENVE products are warranted to be in conformance with ENVE material and workmanship specifications. Items deemed eligible for coverage under the ENVE Limited Lifetime Warranty will be repaired or replaced at ENVE’s discretion for the defined warranty period from the date of purchase.

This Limited Lifetime Warranty applies to all purchases of ENVE-branded products made on or after the effective date listed above.

Warranty claims made outside the country of original purchase may be subject to additional fees or restrictions. Warranty duration and coverage details may vary by country. The English version of this warranty shall prevail.

This warranty applies only to ENVE-branded products purchased from an authorized ENVE retailer.
Non-ENVE branded products or components are covered exclusively by their respective manufacturers.

For ENVE products purchased before the effective date listed above, please contact ENVE Customer Support for applicable coverage information.

Definitions

  • POP (Proof of Purchase): A receipt from an authorized ENVE retailer showing the customer’s name and date of purchase.
  • Lifetime: The period during which the original owner retains ownership of the product — not the lifespan of the product.

Warranty Coverage

ENVE warrants the following products against defects in materials and workmanship for the warranty periods listed below.

Lifetime Coverage

Original owner with valid POP from an authorized ENVE dealer

  • Frames
  • Rims
  • Components

Components include:
Handlebars, Stems, Seatposts, Forks, Hubs, Bottle Cages
(List may be considered exhaustive unless otherwise stated.)

2-Year Coverage

  • Paint

1-Year Coverage

  • Apparel
  • Hub Internals
  • Bearings

Subsequent Owners (Second or Later)

Subsequent owners receive 5 years of coverage that mirrors the Lifetime coverage listed above.
Coverage begins from the date of manufacture, determined by the product’s serial number.

This includes:

  • Demo bikes with POP from authorized retailers
  • Sales rep samples with POP from ENVE
  • Pre-owned products sold by official ENVE athletes
  • Pre-owned products purchased through online marketplaces
  • Owners without POP

The ENVE Limited Lifetime Warranty applies only to the products listed above and does not apply to products not listed.

What This Warranty Does Not Cover

This Limited Warranty does not cover:

  • Incorrect installation or inadequate maintenance
  • Damage from misuse, abuse, neglect, or accidents
  • Paint issues from custom paint, improper care, chemicals, crashes, scratches, or normal wear
  • Unauthorized repairs or modifications
  • Normal wear items (tires, tubes, bar tape, grips, decals, spokes, freehub bodies, nipples, brake pads, etc.)
  • Apparel made in collaboration with other brands
  • Counterfeit products
  • Non-ENVE parts (refer to manufacturer warranties)

Labor Coverage

Labor is not included under warranty or crash replacement, except in special cases at ENVE’s discretion.

  • Warranty = Parts only
  • Crash Replacement = Parts only

Labor costs are the responsibility of the customer or dealer.

Discontinued Products

Discontinued products are typically supported for warranty replacement for up to two (2) years after discontinuation.

During this period, eligible claims will be fulfilled with the same product when available, or with a comparable replacement if the original product is no longer in stock.

Coverage applies to the damaged ENVE product only. Labor, additional parts, and shipping are not included.

Making a Warranty Claim

Warranty claims must be submitted through an Authorized ENVE Dealer or via:
www.enve.com/support/warranty

Requirements:

  • Valid proof of purchase
  • Handwritten receipts are not accepted
  • You may be required to acknowledge acceptance of this Limited Warranty, including the Binding Arbitration Agreement; Class Action Waiver (U.S. Residents Only)

ENVE reserves the right to refuse warranty service to any person who, in its sole discretion, abuses its products or warranty policy.

If ENVE determines your product is eligible, ENVE may:

  • Repair the product
  • Replace it with the same model
  • Replace it with a comparable product or offer an upgrade option if the original is unavailable

Customers are responsible for all applicable taxes, fees, shipping, and transportation costs unless prohibited by law. Risk of loss remains with the customer until ENVE receives the product.

These remedies are the sole and exclusive remedies under this Limited Warranty.

 Not Satisfied With Service?

If you feel ENVE has not met its obligations under this warranty, you may attempt to resolve the issue informally with ENVE.

If you are unable to resolve the issue and are a U.S. resident, you must submit your claim to binding arbitration unless an exception applies. Arbitration means your claim will be heard by a neutral arbitrator instead of a judge or jury.

Binding Arbitration Agreement (U.S. Residents Only)

This warranty contains a binding arbitration agreement and class action waiver for United States residents. Please read this section carefully, as it affects your legal rights.

By using your ENVE product, you agree to be bound by all terms of this warranty.
If you do not agree, do not use the product. Return it to the authorized dealer of purchase in accordance with their return policy.

Binding arbitration agreement; class action waiver (U.S. Residents only)

Unless you have brought an eligible claim in small claims court or have opted out as described below, any controversy or claim relating in any way to your ENVE product, including any controversy or claim arising out of or relating to this warranty, a breach of this warranty, or the ENVE product’s sale, condition or performance, will be settled by binding arbitration administered by the American arbitration association and conducted by a single arbitrator appointed by the American arbitration association, in accordance with its commercial arbitration rules and its supplementary procedures for consumer-related disputes. You may learn more about the American arbitration association and its rules for arbitration by visiting www.adr.org or by calling 800-778-7879. Since this warranty concerns a transaction in interstate or international commerce, the federal arbitration act will apply.

The filing fees to begin and carry out arbitration will be shared between you and ENVE, but in no event will your fees ever exceed the amount allowable by the American arbitration association, at which point ENVE will cover all additional administrative fees and expenses. ENVE waives its right to recover attorneys’ fees in connection with any arbitration under this warranty. If you are the prevailing party in an arbitration to which the supplementary procedures for consumer-related disputes applies, then you are entitled to recover attorneys’ fees as the arbitrator may determine.

The dispute will be governed by the laws of the state or territory in which you resided at the time of your purchase (if in the United States). The place of arbitration will be Cook County, Illinois, or your county of residence (if in the United States). The arbitrator will have no authority to award punitive or other damages not measured by the prevailing party’s actual damages, except as may be required by statute. The arbitrator will not award consequential damages, and any award will be limited to monetary damages and will include no equitable relief, injunction, or direction to any party other than the direction to pay a monetary amount. Judgment on the award rendered by the arbitrator will be binding and final, except for any right of appeal provided by the federal arbitration act and may be entered in any court having jurisdiction. Except as may be required by law, neither you nor ENVE nor an arbitrator may disclose the existence, content, or results of any arbitration under this warranty without the prior written consent of you and ENVE.

Any dispute, whether in arbitration, in court, or otherwise, will be conducted solely on an individual basis. ENVE and you agree that no party will have the right or authority for any dispute to be arbitrated as a class action, a private attorney general action, or in any other proceeding in which either party acts or proposes to act in a representative capacity.

No arbitration or proceeding will be joined, consolidated, or combined with another arbitration or proceeding without the prior written consent of all parties to any such arbitration or proceeding.

Exceptions to Binding Arbitration Agreement and Class Action Waiver

IF YOU DO NOT WISH TO BE BOUND BY THE BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER, THEN: (1) you must notify ENVE in writing within sixty (60) days of the date that you purchased the Product; (2) your written notification must be mailed to ENVE at 130 E. Randolph St., Suite 600, Chicago, IL, 60601, Attn: Legal Department; and (3) your written notification must include (a) your name, (b) your address, (c) the date you purchased the product, and (d) a clear statement that you wish to opt out of the binding arbitration agreement and class action waiver.

In addition, you may pursue a claim in small claims court in your county of residence (if in the United States) or in Cook County, Illinois. In such case the provisions of the section titled “Binding Arbitration Agreement; Class Action Waiver (U.S. Residents)” will not apply.

EXCLUSIONS AND LIMITATIONS

To the greatest extent permitted by applicable law, there are no express warranties other than those expressed above. ENVE disclaims all statutory and implied warranties, including, without limitation, warranties of merchantability and fitness for a particular purpose and warranties against hidden or latent defects, to the extent permitted by law. In so far as such warranties cannot be disclaimed, any implied warranties, including any implied warranty for merchantability and fitness for a particular purpose, will be limited in duration to the warranty period set forth above. Some states (including New Jersey) and provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

ENVE will not be responsible for loss of use, loss of information or data, commercial loss, loss of revenue or lost profits, or other indirect, special, incidental or consequential damages, even if ENVE has been advised of the possibility of such damages, and even if the remedy fails of its essential purpose. Some states (including new jersey) and provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

In lieu of any other remedy for any and all losses and damages resulting from any cause whatsoever (including ENVE’s negligence, alleged damage, or defective goods, no matter whether such defects are discoverable or latent), ENVE may, at its sole and exclusive option and in its discretion, repair or replace your product, or refund its purchase price. As noted, some states (including, New Jersey) and provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

How The Law Applies

This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state, province to province, and country to country. This warranty applies to the greatest extent permitted by applicable law.

General

No employee or agent of ENVE may modify this warranty. If any term of this warranty, other than the class action waiver, is found to be unenforceable, that term will be severed from this warranty and all other terms will remain in effect. If the class action waiver is found to be unenforceable, then the entire section titled “Binding Arbitration Agreement; Class Action Waiver (U.S. Residents Only)” will not apply. This warranty applies to the maximum extent not prohibited by law.