ENVE Limited Lifetime Warranty & Crash Replacement - FAQ

ENVE Limited Lifetime Warranty & Limited Lifetime Crash Replacement FAQ

Below are answers to commonly asked questions about ENVE’s Limited Lifetime Warranty and Limited Lifetime Crash Replacement programs.
If you still have questions, please contact ENVE Customer Support.

Limited Lifetime Warranty FAQ

What if I don’t have my receipt?

You may contact the retailer where you made your purchase. ENVE retains records of product shipments and may be able to confirm your original purchase. If verified, the warranty claim may still be honored at ENVE’s discretion.

Does the Limited Lifetime Warranty apply to subsequent owners?

Yes. Coverage for subsequent owners begins from the date of manufacture based on the product’s serial number.
If the product was replaced under warranty for the original owner, coverage is still based on the original product’s manufacture date — not the replacement product.

Are used sponsorship or demo products covered?

Yes. Demo products or products purchased from ENVE-sponsored athletes are considered used. Coverage follows the subsequent owner policy and is based on the product’s manufacture date.

What if my product is discontinued or no longer in production?

If your warranty claim is approved and the original product is unavailable, ENVE will provide a comparable replacement or upgrade at its discretion.

What is not covered under the Limited Lifetime Warranty?

The Limited Lifetime Warranty does not cover:

  • Incorrect installation or inadequate maintenance
  • Damage from misuse, abuse, neglect, or accidents
  • Paint issues from custom paint, improper care, chemicals, crashes, scratches, or normal wear
  • Unauthorized repairs or modifications
  • Normal wear items (tires, tubes, bar tape, grips, decals, spokes, freehub bodies, nipples, brake pads, etc.)
  • Apparel made in collaboration with other brands
  • Counterfeit products
  • Non-ENVE parts (covered by the manufacturer’s warranty)
  • Third-party components (e.g., Chris King, Industry Nine, DT Swiss, K-Edge)

Who covers labor costs?

Labor is not included under the Limited Lifetime Warranty or Limited Lifetime Crash Replacement, except in special cases at ENVE’s discretion.

  • Warranty = Parts only
  • Crash Replacement = Parts only

Labor costs are the responsibility of the customer or dealer.

Can my replacement product be sent before proof of destruction?

No. ENVE must confirm that the damaged product is no longer rideable and has been removed from circulation before issuing a replacement.

Is product registration required for warranty service?

No. Registration is not required, but it can help if you ever lose your receipt or product information.

Was there a different warranty before 2026?

Yes. Prior to 2026, ENVE offered a 5-year limited warranty on frames, rims, and components.

Limited Lifetime Crash Replacement FAQ

Has the Limited Lifetime Crash Replacement Program changed?

Yes.

2026+
Please refer to current guidelines.

2022–2025

  • Frames: 30% off MSRP replacement
  • Rims & Components:
    • 0–3 years: No-charge replacement
    • After 3 years: Prorated discount

Prior to 2022
Products were replaced at no charge during their defined useful life. After that, replacements were available at a prorated discount. Useful life was determined by ENVE based on usage, age, and condition.

Is Limited Lifetime Crash Replacement part of the Limited Lifetime Warranty?

No. These are two separate programs. Limited Lifetime Crash Replacement is an additional service for original owners with valid proof of purchase.

Who is eligible for Limited Lifetime Crash Replacement?

Only original owners with proof of purchase.
Subsequent owners and secondhand purchases are not eligible.

Are used or demo products eligible?

No. Used and demo products are considered secondhand and are not eligible for Limited Lifetime Crash Replacement.

What products are covered?

  • Frames
  • Rims
  • Handlebars
  • Stems
  • Seatposts
  • Forks
  • Hubs
  • Bottle Cages

What products are not covered?

  • Accessories
  • Apparel
  • Soft goods
  • Consumable wear items, including:
    Grips, tires, brake pads, brake tracks, inner tubes, bar end plugs, bolts, bar tape, tubeless tape, decals, bearings, hub internals, spokes, freehub bodies, hub end caps, TT arm pads, etc.

Is paint damage covered?

No. Cosmetic damage from normal wear, crashes, poor care, or chemical exposure is not covered.

What type of damage is covered?

Structural damage that affects the function of the product is covered.

Cosmetic damage is not covered.

What structural damage is not covered?

Intentional damage voids eligibility for Limited Lifetime Crash Replacement.

Does coverage restart with a replacement product?

No. Coverage is based on the original purchase date and does not reset.

How does replacement pricing work?

  • 0–3 years:
    Rims & components replaced at no charge (labor, parts, and shipping may still apply)
  • After 3 years:
    Prorated discount
  • Frames:
    Prorated discount from original purchase date

Who pays for shipping and labor?

Customers are responsible for all shipping and labor costs.

Is theft covered?

No. Theft is not covered, but ENVE will assist when possible, to help you get back on the bike.